Privacy Policy 711cuci App — Your Information, Our Responsibility

1 Introduction

711cuci app We take your privacy and personal data security very seriously. This Privacy Policy clearly explains how we collect, process, store and protect your personal information when you register and use our services.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. As a responsible platform, we ensure that all data processing is carried out lawfully, fairly, and transparently in the interest of our members.

By registering an account at 711cuci app, you confirm that you have read, understood and agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to close your account.

2 Data We Collect

We only collect information that is strictly necessary to provide you with a safe, seamless, and responsible service. The following are the categories of data we collect:

2.1 Registration Information

• Full name as shown on your official identification document.
• Date of birth — for age verification (18 years and above).
• Email address and mobile phone number.
• Username and password (stored in encrypted form).
• Current residential address.

2.2 KYC Verification Documents

• A copy of your identity card (MyKad) — both sides.
• Proof of address documents such as a utility bill or recent bank statement.
• Screenshots or proof of payment transactions for the purpose of payment method verification.

2.3 Financial Transaction Data

• Bank account details or digital wallet used for deposits and withdrawals.
• History of deposits, withdrawals, and account balance.
• Transaction details including date, time, and amount.

2.4 Platform Usage Data

• Game history and wagering activity.
• IP address, device type, operating system and web browser used.
• Login data including date, time and access location.
• Your chosen account preferences and settings.

3 How We Use Your Data

The information we collect is used responsibly for the following purposes only:

We will not use your data for any purpose other than those stated above without first obtaining your consent.

4 Sharing Information with Third Parties

711cuci app does not sell or trade your personal data to any third party for marketing purposes. However, in certain limited situations, we may share your information with:

4.1 Payment Service Providers

Integrated payment providers such as banks, digital wallet operators, and payment processors receive the transaction data required to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.

4.2 Game Providers

Game developers whose platforms are integrated with 711cuci app may receive game session data required to operate the games. This data does not include your personal financial information.

4.3 Authorities and Regulatory Bodies

We will disclose your information to the relevant authorities when required by law, court order, or in the context of a legitimate criminal investigation. This is a legal obligation that cannot be avoided.

4.4 Affiliated Companies

Within the scope of legitimate business operations, certain information may be shared with our affiliated companies operating under equally strict privacy policies. Such sharing is subject to binding data protection agreements.

5 Data Security

We invest seriously in security infrastructure to ensure your data is always protected. Key security measures we implement include:

• 256-bit SSL/TLS Encryption — all data communications between you and our platform are fully encrypted.
• Password hashing — your password is never stored in plain text; it is stored using the robust bcrypt hashing algorithm.
• Two-factor authentication (2FA) — an additional security layer available to all members to protect account access.
• 24/7 Monitoring — an automated monitoring system detects and alerts on any suspicious activity in real time.
• Internal access controls — only specifically authorised personnel may access members' personal data, and every access is logged for audit purposes.
• Regular penetration testing — we conduct regular security testing to identify and address any system vulnerabilities.

While we take all reasonable precautions, no system can guarantee 100% absolute security against all cyber threats. If you suspect your account has been compromised, please contact our support team immediately.

6 Cookies & Tracking Technologies

711cuci app uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device to help our platform function more effectively.

Types of Cookies We Use

• Essential Cookies — required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies — collects anonymous data on how visitors use the platform to help us make improvements.
• Preference Cookies — saves your preferences and settings such as language and display theme for your convenience.
• Analytics Cookies — helps us understand overall platform usage patterns in order to improve our services.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect platform functionality.

7 Your Privacy Rights

As a 711cuci app member, you have the following privacy rights, which we fully respect and uphold:

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within 30 days from the date of receipt.

8 Data Retention Period

We retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data — retained for the duration your account is active, plus 5 years after account closure for legal compliance purposes.
• Financial Transaction Records — retained for a minimum of 7 years in compliance with financial and AML legal requirements.
• KYC Documents — retained for 5 years after account closure, or longer if required by the relevant authorities.
• Support communication logs — retained for 2 years for quality control and dispute resolution purposes.
• Login and activity data — retained for 12 months for security and investigation purposes.

Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally linked to you.

9 Children's Privacy

The 711cuci app platform is exclusively for adult users aged 18 years and above. We do not intentionally collect or process personal data of individuals under the age of 18.

Should we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete that data and terminate the associated account. If you believe your child or someone under the age of 18 has registered on our platform, please contact us immediately.

10 Third-Party Links

Our platform may contain links to third-party websites or services that are not under our control. This Privacy Policy applies solely to the 711cuci app platform.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the Privacy Policy of each website you visit separately. Your own vigilance is the best form of protection.

11 Changes to the Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any significant changes through:

• A prominent notice on our platform's home page.
• An email will be sent to your registered address at least 7 days before the changes take effect.
• In-app notification during your next login session.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of our platform after any changes take effect will be considered your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the chat icon on the platform.
• Email: [email protected]
• Frequently Asked Questions: Browse FAQ page for immediate assistance.

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex requests such as data deletion or data portability, the processing period is up to 30 days.